Privacy Policy
How JAK Investment Group Australia Pty Ltd collects, uses and protects your personal information.
1. Introduction
JAK Investment Group Australia Pty Ltd (ABN 82 703 569 88 6) is committed to protecting the privacy of all individuals who interact with us, including website visitors, clients and prospective clients. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What personal information we collect
The types of personal information we may collect include:
- Your name and contact details, including your email address and, where you choose to provide it, your suburb or postcode;
- Information you submit through our enquiry, quote request or contact forms;
- Details of your investment or financial objectives where you engage our services;
- Records of correspondence between you and us; and
- Website usage data such as browser type, pages visited and time on site.
3. How we collect personal information
We collect personal information directly from you when you contact us by email, complete a form on our website, request a quote or otherwise communicate with us. We may also collect technical information automatically when you browse our website, including through cookies and similar technologies.
4. Purposes for which we collect, hold, use and disclose information
We collect, hold, use and disclose personal information for purposes including:
- Responding to your enquiries and providing our investment and financial services;
- Preparing proposals, quotes and service agreements;
- Managing our client relationships and administering our business;
- Complying with our legal and regulatory obligations; and
- Improving the content, functionality and performance of our website.
We will not use or disclose your personal information for any purpose other than the primary purpose for which it was collected, unless you have consented to the use or disclosure, or the use or disclosure is otherwise permitted or required by law.
5. Disclosure of personal information
We may disclose personal information to service providers who assist us in operating our business, such as website hosting providers, email service providers and professional advisers. Where we do so, we take reasonable steps to ensure those providers handle personal information in a manner consistent with this Privacy Policy and the Australian Privacy Principles. We do not sell or rent personal information to third parties.
6. Overseas disclosure
Some of our service providers may be located outside Australia. Where personal information is disclosed to an overseas recipient, we take reasonable steps to ensure that the recipient handles the information in accordance with the Australian Privacy Principles.
7. Cookies and website analytics
Our website may use cookies and similar technologies to enhance your browsing experience and to analyse website traffic. You can configure your browser to refuse cookies or to alert you when cookies are being used; however, some features of the website may not function fully if cookies are disabled.
8. Security of personal information
We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. When personal information is no longer required for the purposes for which it was collected, and we are not required by law to retain it, we take reasonable steps to destroy or de-identify it.
9. Access to and correction of your personal information
You may request access to the personal information we hold about you, or request that we correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond to such requests within a reasonable period. There is no charge for making a request; however, we may charge a reasonable fee for providing access in certain circumstances, which we will advise you of before proceeding.
10. Complaints and privacy enquiries
If you have a question about this Privacy Policy or wish to make a complaint about our handling of your personal information, please contact us using the details below. We will acknowledge your complaint and investigate it promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
11. Contact details
Privacy enquiries and complaints may be directed to:
- Email: ceo@jakinvestmentgroupaustralia.online
- Website: jakinvestmentgroupaustralia.online
- Location: Melbourne VIC, Australia
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page, and we encourage you to review it periodically.